COVID-19 information

We are currently operating without impact from the COVID-19 virus, whilst continuing to monitor the advice from the Australian government. As a provider of critical equipment for essential services, we’ll do what we can to continue providing ongoing service. 

Additional measures 

  • High touch services are regularly cleaned with disinfectant multiple times a day - including door handles, counter tops, credit card terminal etc. 
  • Using disinfectant bleach spray on all our equipment following return from hire
  • Maintaining social distancing between staff and customers. Signatures are not captured on mobile devices for the immediate future. 
  • Actively following all health and travel advice issued by the Australian government, including mandatory isolation periods for all team members returning from overseas.

Frequently asked questions
Do you deliver to my site?

Every product on our website can be delivered to your site. Transport pricing is available on the product pages - simply enter in your suburb and the transport price (each way) will be displayed. If you are situated outside the greater Brisbane area, please call us for a quote.
How do you charge for weekend hires?

A weekend hire consists of a 1 day hire cost (with 8 machine hours) over the entire weekend. You are more than welcome to collect either Friday afternoon or Saturday morning and return Monday morning for just a 1 day charge!
How do you store my information?

The identification process is done via ‘Stripe’. Stripe confirms a user's identity online by analysing government-issued IDs and biometric selfies. This data is then stored externally by Stripe using measures such as encryption and tokenization to keep data safe.

Card details are also stored externally with Commbank - providing us with a token which allows us to process payments and/or refunds directly to your card without having access or storing sensitive data. 
Can I return after hours?

We are able to provide you with a 1 time gate code which allows you to drop off your equipment after hours if you are unable to in normal business hours (subject to certain machines/equipment).
Do I require any machine licences to hire?

No! We do not require any proof of licensing (other than machines that require drivers licenses) however, please double check with the site you are working on first as it may be a requirement.
Do you take security deposits?

Yes! But not on all items.

For customers that do not have a credit account with us, we do also take a security deposit in addition to the hire fee before the equipment is released. This is typically just for high-value items (such as earthmoving machines) or concrete grinders (which can attract additional charges for excess diamond usage).

Once the equipment has been returned, we will inspect it/refuel it etc and return the deposit minus any additional charges (like fuel/damage/cleaning charges).
What are your hire rates and how are they calculated?

The hire rates are calculated for each product individually. Typically there are per day and per week rates. The total price for the hire period is the number of days multiplied by the day rate, up to the value of the weekly rate. Once the value reaches the weekly rate then that rate is used.

If you have a long term hire or are a high-volume hirer, please call our office to get a specific quote for the equipment you need. The more you hire, or the longer the hire term, you will be eligable for more competitive rates.
How do I pay for my hire?

If you order online, you will be prompted to pay via credit card on checkout.

If you make a booking over the phone, we will send you an invoice with a payment link that you can click on to make payment by credit card.

You can also make payment by EFT in advance of the hire if you prefer.

Payments must be made in full before the equipment can go on hire.
How do trade accounts work?

You can apply for a trade account by completing our account application form and emailing it to us. Once approved, you can enjoy hiring on 30 day credit terms. You can download our application form here.

Trade accounts are approved based on several criteria related to the financial history of your business.

What condition is the equipment in at the start of the hire?

All machines and equipment are checked thoroughly before they are made available for hire. They will start the hire clean and full of fuel.

For higher value machines (earthmoving, compaction etc), we take pre-hire photos. The customer can view the pre-hire inspection by simply scanning the QR code on the equipment that they have on hire. You can even download it in PDF format to keep for your own record.
What's your cancellation policy?

You can cancel at any time before the hire is due to start. Additional charges will only apply if the equipment is being delivered and it has already been loaded onto a vehicle and left our yard.

Always try to let us know at least the day before if you would like to postpone or cancel your hire.
Are there delivery charges?

Delivery pricing is calculated based on your location and the items in your order. The transport price on checkout is an estimate only - when you place an order, our staff need to check it to ensure all the items you have ordered will fit within the delivery price quoted.

Only occasiionally do we need to increase the delivery price on your online order. It typically only happens if the order contains several different items and our staff need to check dimensions/weight to ensure it can fit on the delivery vehicle that the price allowed for. 99% of online orders will go through with the delivery price as quoted.
How do I return the equipment?

You can either return the equipment yourself to our yard, or we can collect it from your site.

You can choose which option you want in advance, but if you change your mind simply call us and we can update the transport as you wish.