Frequently asked questions
Do you deliver to my site?

Yes! Every product on our website can be delivered to your site. Transport pricing is available on the product pages - simply enter in your suburb and the transport price (each way) will be displayed. If you are situated outside the greater Brisbane area, please call us for a quote.
How do you charge for weekend hires?

A weekend hire consists of a 1 day hire cost (with 8 machine hours) over the entire weekend. You are more than welcome to collect either Friday afternoon or Saturday morning and return Monday morning for just a 1 day charge!
Can I return after hours?

We are able to provide you with a one-time gate code which allows you to drop off your equipment after hours if you are unable to in normal business hours (subject to certain machines/equipment).
Do you take security deposits?

Yes - but not on all items.

For customers that do not have a credit account with us, we do also take a security deposit in addition to the hire fee before the equipment is released. This is typically just for high-value items (such as earthmoving machines) or concrete grinders (which can attract additional charges for excess diamond usage).

Once the equipment has been returned, we will inspect it/refuel it etc and return the deposit minus any additional charges (like fuel/damage/cleaning charges).
What's your cancellation policy?

You can cancel at any time before the hire is due to start. Additional charges will only apply if the equipment is being delivered and it has already been loaded onto a vehicle and left our yard.

Always try to let us know at least the day before if you would like to postpone or cancel your hire.
What are your hire rates and how are they calculated?

You can cancel at any time before the hire is due to start. Additional charges will only apply if the equipment is being delivered and it has already been loaded onto a vehicle and left our yard.

Always try to let us know at least the day before if you would like to postpone or cancel your hire.
How do trade accounts work?

You can apply for a trade account by completing our account application form and emailing it to us. Once approved, you'll enjoy flexible payment terms and access to exclusive trade pricing.
What condition is the equipment in?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.
Are there delivery charges?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do I return the equipment?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.
How do you store my information?

The identification process is done via ‘Stripe’. Stripe confirms a user's identity online by analysing government-issued IDs and biometric selfies. This data is then stored externally by Stripe using measures such as encryption and tokenization to keep data safe.

Card details are also stored externally with Commbank - providing us with a token which allows us to process payments and/or refunds directly to your card without having access or storing sensitive data.

Do I require any specific machine licences?

No! We do not require any proof of licensing (other than trucks that require drivers licenses) however, please double check with the site you are working on first as it may be a requirement.